ANZSGM ASM 2017 Older peoples care through Community, Collaboration and Communication 10-12 May 2017 Rotorua New Zealand


Therese Jeffs

Thérèse joined Whare Aroha CARE in March 2012 and quickly set about transforming the service to a new model of resident centered CARE based on loving care, compassionate hearts and cheerful natures. Creating a homely family environment is key to her approach; a place where residents love living and staff love to work. She is very proud of the care provided at Whare Aroha CARE.

Thérèse has a broad range of skills from her long experience working in the health sector. Originally a Registered Nurse, she has graduate and post graduate qualifications in management.
When she is not involved with her family, Thérèse works for a not for profit charity, a charity she founded – Impact Charitable Trust, working in Cambodia helping to improve health outcomes for the poor and disadvantaged.


“People Living Normal Lives” Transforming the model and design of Safe Care for residents in Rotorua - A Concept For Residential Dementia Design And Care – Whare Aroha CARE

Therese Jeffs, Whare Aroha CARE

A model of care that is transforming the way we think about care in Zealand, for those requiring a safe care environment - a vision that allows people in care to “Live a Normal Life”. We have challenged the institutional model of caring, based on contractual and funding models, to a brave new world transforming care for the elderly in our new facility to a social relational model – life in normal households.

On the shores of Lake Rotorua, we are building a new, fully secure 'village' - predominantly, but not solely, for people with dementia. A 'fit for purpose' care village allowing people to live a normal life, influenced by the world renowned facility from the Netherlands - De Hogeweyk.

Our residents will experience a new way of receiving the care they require.  Using the principles adapted for New Zealand from the De Hogeweyk model, residents can expect a high quality of life, where living, wellbeing and health are equally important.  It is about living life as usual, in a normal home, doing normal things. 

With our architects, Ignite we created an urban streetscape with a connection to the lake.  The village is a normal town - streets, squares, gardens, promenades - where residents can safely wonder within a protected secure environment.  The view of the lake provides a therapeutic setting and tranquil space for relaxation - for families as well as residents. 

Residents will live in the six bedroom home designed, decorated and furnished to best reflect the lifestyle they are most familiar with - living with others who have similar values, beliefs, backgrounds.  Normal daily activities will occur in the households, giving the opportunity to contribute to, or be surrounded by, familiar sounds, smells and tasks - the rhythm of home is recognisable, which helps to support the person with dementia. Lifestyles have been developed for seven different NZ lifestyles: Classic, Contemporary, Country, Middle NZ, Minimalistic, Remote and Cultural.

Pioneering in the area of dementia care and design in New Zealand, has provided us with challenges. There are a number of risks -sharing our journey and vision will help support the need for change in New Zealand for those requiring care.

Thérèse Jeffs
CE Whare Aroha CARE
Rotorua, New Zealand


Important Dates

Call for Abstracts open: 25th October 2016

Registration Opens: 18th November 2016

Call for Abstracts Closes: 24th February 2017

Notification of Abstracts: 20th March 2017

Close of Early Registration: 31st March 2017

Conference: 10th May 2017


Host Organisation



Australian and New Zealand Society for Geriatric Medicine (ANZSGM)

145 Macquarie Street

Sydney NSW 2000, Australia

Tel: +61 2 9256 5460

Fax: +61 2 9241 3458



Twitter Conference Secretariat
Workz4U Conference Management

PO Box 90641, Victoria Street West, Auckland 1142, New Zealand
Tel: +64 9 917 3653 
Mob: +64 21 779 233

© 2017 ANZSGM